Frequently Asked Questions – Shopping Online & In Store at Adore Collection Napier
My freight cost seems high - can you requote?
Yes!
Because everything we sell comes in different sizes sometimes the automatic software that calculates freight costs gets it wrong - when it does it usually gets it really wrong - send us an email from the contact page with your address and what you are looking to buy and we will find the best freight cost for you.
Do you send products overseas?
Yes! ... well mostly!
At this moment we are unable to send parcels to the US because of uncertainty as to the final costs after tariff charges, import costs, additional admin costs etc ... we tried to navigate and look after our US customers but we got financially burnt with additional costs so we are unable to take the risk.
However for everybody else, YES no problem ... everything we sell comes in different weights and sizes so send us an email from the contact page, check out page or to steve@retailnetworks.co.nz with your delivery address and what you are looking to buy and we will get some quotes for freight for you to consider.
Do you have a shop as well as on-line?
Yes!
You can find us in store at ...
Adore Collection - the main store - 93 Emerson Street, Napier
More 2 Adore (pop up shop) - 126 Hastings Street, Napier (where BNZ used to be)
Do you accept AfterPay in store as well as on-line?
Yes!
We take AfterPay at both stores in Napier and from the checkout page on-line
Are products actually in stock?
Yes products shown as available to purchase are in stock and available in store, as soon as your order comes through we take it from the store or storeroom and prepare to send to you. Because we check every item before we send it occassionally we find an error, like the wrong product in a box or a piece that should be there is not. In the very rare circumstance that this happens we will contact you immediately it comes to light. But generally if you see it on the website we should have it instore ready to send.
Can I buy online and collect in store?
Yes - shop during work hours and come and collect at the end of the day or on the weekend. We will keep it safe until you pick up.
Visit us at Adore Collection, 93 Emerson Street, Napier — gifts, souvenirs, fashion accessories, home, garden, retro finds and Napier keepsakes.